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Terms and Conditions



Service Terms & Conditions


In order to place an order with our company, youmust read and agree to the terms and conditions below. It is yourresponsibility to read and understand the terms and conditions completely and thoroughly,so please do not hesitate to contact us, if you have any questions. Uroamingand you (the "Customer") hereby agree to the following terms andconditions ("Terms and Conditions") with respect to the product andservice offering by Uroaming to the Customer of the wireless communicationdevice and peripheral equipment (the "Equipment"), including, but notlimited to, wireless devices, SIM cards, data cards, mobile hotspots, userguides, chargers, adapters, and related or additional services (the "Services")which are described herein or included in any agreement between Customer andUroaming for products and/or services ("Agreement").



1. Personal Data Protection guidelines

In view of the purpose of the Personal Data(Privacy) Ordinance, the Company will comply with the obligations andrequirements of the Ordinance, proper handling and management of personal dataof the user, on its Internet equipment service sales, promotion, registration,collection and management, and may not be used for purposes other than theabove purpose.



2. Eligibility to rent equipment

While our Equipment may be used by travelers of anyage, we can only rent to adults who are at least 18 years of age, and are fullyable and competent to enter into the terms, conditions, obligations,affirmations, representations, and warranties set forth in this RentalAgreement, and to abide by and comply with the terms set forth herein.


3. Applications and Contract Establishment(including rules of order cancellation) 

A.  Once the User (or an agent designated bythe Company) completes the company application form, it directly applies to theCompany (Internet applicants, online application data is sent directly to theCompany). Rental of Internet access equipment, lines and service providerdesignated by the Company (pre-set), specified in the equipment lent, cannot bechanged

B. Once the User completes the application inaccordance with the formalities required by the Company and through theacceptance of the Company (or an agent designated by the company) agreed to theapplication. The contract would then be established once the payment asrequested after order confirmation is paid in full.

C. To confirm the availability of your reserved WiFIdevices, total rental & deposit payment should be made at least 5 workingdays before your departure.

D.  If the contract is to receive deposits orrequire credit card guarantee. Then the deposits will be returned upon ourreceipt of the rented Equipment following your

designated return date, deducting any service ordamage charges or late fees, which are applied to the balance.

E. If the Company as a result of the lack ofinventory or other matters in accordance with the terms of the contract failsto provide services, the Company shall refund the received rent and fulldeposit returned to the User, but it will not make any additional compensation.

F. The order will be held until 10p.m. on the nextday of the pick up date. After that, if you are unable to pick up the device,the order will be considered breaching agreement, then the device you book isno longer valid, and rental fees won't be refunded.

    Order cancellation: it should be made at least a day in advance, which can contact ourcustomer service to do this, and all rental fee could be refunded; the ordercan not be canceled on the day of pick up date or after the day, because itwill be considered breaching agreement, and all rental fee won’t be refunded.

    Please note: likewise, the order couldnot be cancelled on the pick up day in that will be consideredbreaching agreement, if customers request to cancel it for customer'sreasonssuch as forgetting/unable to collect the deviceon the day.

4.The instructions of collection/return time ofgoods, deposit payment, rules/the fees of extension and the late return, andoff-site return

A. The user is allowed to collect WiFi device oneday before departure at our service centres or to collect at the airport on thedeparture date.

 The preferential policy of red-eye flight (thepolicy is valid for a long term, subject to the company's publicity) is basedon pick-up time and return time, and rental days is no less than the minimumrental period of WiFi plan

 The calculation method is as follows:

 a.Pick-up time actually is at 21:00—24:00today, no today’s rental fee will be made, and then the next day of todayshould be chosen as pick up date in your order; the rental fee of walk-inorders should be adjusted to charge according to the   policy;

 b.Order’s rental days shall not be less thanthe minimum rental period of WiFi plan;

 c.Return time actually is at 00:00—06:00today, then today’s rental fee won’t be incurred. (yesterday should be selectedas return date in your order)

  Notes:  1) Relevant WiFi plans aboutChina mainland, Hong Kong and Macau are excluded;

             2)The policy is not based on the departure rime of the aircraft;

             3)Uroaming has the final interpretation of this policy.

    For example, you need to pick up yourWiFi for Japan at 10 p.m. on the 18th(departure at 00:05 on the 19th), andarrival time is at 02:00 on the 25th, so rental period of your order is 19th to24th, 6 days in total (the minimum rental period of WiFi plans for Japan is 3days). Well, actually you can pick up it after 9 p.m. on the 18th, and returnit before 6 a.m. on the 25th.

B.The rules of deposit payment 

    The deposit, HK$500/device, is paid atour counter. There are three ways to pay it from May 15, 2019:

(Notes: the deposit will be revoked accordingly ifthere is no problem with the device and you return on time. The deposit will bededucted if the egg was lost; some parts are damaged or lost, or  thecorresponding fees will be charged according to the related term. Furtherinformation on these can be accessed to “TERMS AND CONDITIONS” of our website.)

1) Deposit HK$500/device of cash payment will berefunded at our counter when you return on time.

2) Deposit HK$500/device paid by debit card will berefunded within 10-15 working days after returning the device;

3) Deposit is paid by credit card ( just hold thelimit $500/device by pre-authorization), the limit will be released in 45 daysafter returning it. (Please attention: your credit card must be fully deductedonce your late return fee is beyond your deposit $500/device, which won’tactively inform you. )

C.Return in advance: the rest rental fee won’t berefunded even if you return in advance.

D.Overdue rules and fees:

The rental device should be returned within the timelimit on the application form at our airport counter. If the user failed toreturn the device at the proposed date as originally specified in the contractor extend the return date successfully, then the user would be liable andcharged for fees equivalent to an original price of rent for each day of delay.The late return fee for each device will be charged at 10 HKD per day for keeping thedevice, and no internet connection will be provided.

Note: Your credit card must be fully deducted onceyour late return fee is beyond your deposit $500/device, which won’t activelyinform you.

E.The rules and fees for extension to your returndate

You can contact our customer service to extend yourreturn date on your return day or before the day if you want to continue usingthe machine or are unable to return on time due to special circumstances. Theorder can be renewed according to customers’ needs, but the date must beselected consecutively . Before the renewal start date, customers will becharged at 10HKD per day, and the equipment cannot be used during the date whenthe fee is charged.

F.The rules and fees for off-site return areadjusted as follows from May 15, 2019:

1)The equipment leased by the customer is picked upat our HK airport counter, then it can be returned at the same place (There isone place to be returned in HK.), and also returned at any Uroaming branches inMainland China, which no commission charges will be made

2)The equipment leased by the customer is collectedat any Uroaming branches in Mainland China, which is only returned at Uroamingcounters in Mainland China; if you return it at HK airport counteraccidentally, the customs fee of the device for transferring to mainland fromHK, HK$100/device, will be charged by our airport counter staffin  HK, which support for credit card (VISA, Master)/cash payment.

5. Rental period

The minimum rental period is 3 days. The rental feeis calculated from the date of departure to the date of return.


6. Internet Data Service Restrictions

A. WIFI internet data service may, in accordancewith the company to provide internet data services within the country orregion.

B. Use of Wireless Internet data services cannot, donot allow the conduct of online game, live streaming and voice calls (exceptVoIP voice calls over WiFi network). If the User uses communications equipmentprovided by the Company to make Voice Call and incur any fees, the user isrequired to bear all call costs, responsibility and all administrative finescompensation to the Company.

C. Restricted by Fair Usage Policy fortelecommunications service providers in different countries. When the fairusage is reached the connection speed will be slowed down by local carrier.Company shall not refund any rental fee in the event of connection issuesresulting from excessive data usage. Examples of excessive usage may includeprolonged video streaming, multiple users connecting and downloading largefiles over an extended period. Uroaming shall not refund any rental fee in theevent of connection issues resulting from excessive data usage.


7. Ownership of equipment

By using this service, you agree and acknowledge youare renting Equipment for travel purposes only, and that you will acquire norights in the Equipment. You agree that the company will retain all ownershipof the Equipment, including but not limited to user guides and accessories.


8. Disclaimer

A.  Smartphone and other communicationsequipment often access internet using data service which could incur roamingcharges with your network. Before using the company wireless device, be sure toturn off (stop) your use of the mobile phone roaming (Data Roaming) and use thephone WI-FI capabilities to connect the Internet equipment for datacommunication. Whether the User well-intentioned or malicious, where roamingcapabilities is not turn off so that your equipment is directly

connected to the 3G network, your use of theinternet data will be charged roaming charges overseas. Please note that inthis circumstance, the Company takes no

responsibility for the fees incurred.

B. In case of Equipment failure, and the User failsto notify the Company during the service period, then the Company will takes noresponsibility and the user would still be obliged to pay the rental fee. Andthe Company takes no responsibility to make compensation for the User.

C. The service performance will be affected bytunnels, subways, rural areas or distant islands. The Company will takes noresponsibility and the user would still be obliged to pay the rental fee.

D.  If the user suffer an accident or damagedue to the use of communication equipment then whatever the reason, the Companyshall not be responsible to the User.

E. The Company will not be responsible for thefailure to access the internet using the company device, as a result of theuser’s smartphone error and/or settings which failed to provide Internetservices.

F. The company takes no responsibility if the userthrough inappropriate, careless use or misplaced the Internet devices leadingto short-circuit or fire, which causes any casualties and losses to the user asa result, the Company advises the user to pay attention and use the device withcare.


9. Company Equipment Management, Loss, Damages andTheft

A.  User shall comply with the appropriateusage of equipment’s as suggested by the Company, take responsibility and treatthe rented equipment as if it’s their own and

in their best effort to take care and return theCompanies equipment in a state which shouldn’t be worse then prior to the Usersrental.

B.In case of internet equipment being lost, damagedor in circumstances of theft, the user should immediately notify the Company.In addition, in the event of any of the above, illegal use of the internet andcommunication cost, the User would be

liable to paid for any damages incurred to theCompany.

C. In case of equipment loss, damage or theft, theUser shall be liable to pay compensation to the company based on the following:


Compensation Amount (HKD)

-       Fullset including pocket WiFi, Battery, Adaptor and others HKD500

-       Pocket WifiHKD500                                                                           

-       CardReplacement Fee/screen/case HKD200

-       ExternalBattery HKD100

-       Bag HKD50

-       AdaptorHKD30

-       USBCable HKD20

-       Button(Macarons only) HKD30

-       LateReturn Fee HKD10


The above fines are subject to change at any timewith prior notice given to the user. The company has the rights to deduct thecompensation from the deposit in cases but not limited to cases of equipmentloss, damage, theft and late return.


10.  Miscellaneous

We reserve the right to discontinue our rentalservices or terminate and/or amend this Rental Agreement at any time at oursole discretion. Expiration or termination of this Rental Agreement will notrelieve you of any payment obligations hereunder.

11.  Prohibitions

A.  The User shall not be installed in theInternet devices other mechanical or accessories, and shall not engage intransformation, decomposition, damage, change the setting, or other changes tothe Company equipment which would result in the malfunctioning of theequipment.

B. The User shall not engage in communicationsequipment sublease, transfer and pledge in the third person which results inthe damage against the Companies ownership.

C. The User shall not use the company's Internetdevice for any irregularities or illegal acts. 

12.  Contact Us
If you have any queries or problems, please feel free to contact us via  (852) 5420 0284 or (+852) 2588 5888 (Monday-Sunday 10:00-20:00) , WhatsApp ID: +852 5420 0284, Wechat ID: uroaminghk, or 24 Hours Chinese Customer Service at +86 4006-5050-11 or Wechat ID: U-roaming (Chinese)
These Terms and Conditions may be changed or amended by Uroaming (Hong Kong) at any time by notifying the Customer of such changes either by a note on the
website, or by any other reasonable means.

Should there be any discrepancy between the English and Chinese versions of these Terms and Conditions, the Chinese version shall apply and prevail.