In order to place an order with our company, you must read and agree to the terms and conditions below. It is your responsibility to read and understand the terms and conditions completely and thoroughly, so please do not hesitate to contact us, if you have any questions. Uroaming and you (the "Customer") hereby agree to the following terms and conditions ("Terms and Conditions") with respect to the product and service offering by Uroaming to the Customer of the wireless communication device and peripheral equipment (the "Equipment"), including, but not limited to, wireless devices, SIM cards, data cards, mobile hotspots, user guides, chargers, adapters, and related or additional services (the "Services") which are described herein or included in any agreement between Customer and Uroaming for products and/or services ("Agreement").
1. Personal Data Protection guidelines
In view of the purpose of the Personal Data (Privacy) Ordinance, the Company will comply with the obligations and requirements of the Ordinance, proper handling and management of personal data of the user, on its Internet equipment service sales, promotion, registration, collection and management, and may not be used for purposes other than the above purpose.
2. Eligibility to rent equipment
While our Equipment may be used by travelers of any age, we can only rent to adults who are at least 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Rental Agreement, and to abide by and comply with the terms set forth herein.
3. Applications and Contract Establishment
A. Once the User (or an agent designated by the Company) completes the company application form, it directly applies to the Company (Internet applicants, online application data is sent directly to the Company). Rental of Internet access equipment, lines and service provider designated by the Company (pre-set), specified in the equipment lent, cannot be changed
B. Once the User completes the application in accordance with the formalities required by the Company and through the acceptance of the Company (or an agent designated by the company) agreed to the application. The contract would then be established once the payment as requested after order confirmation is paid in full.
C. To confirm the availability of your reserved WiFI devices, total rental & deposit payment should be made at least 5 working days before your departure.
D. If the contract is to receive deposits or require credit card guarantee. Then the deposits will be returned upon our receipt of the rented Equipment following your
designated return date, deducting any service or damage charges or late fees, which are applied to the balance.
E. If the Company as a result of the lack of inventory or other matters in accordance with the terms of the contract fails to provide services, the Company shall refund the received rent and full deposit returned to the User, but it will not make any additional compensation.
4. Goods collection or return
A. The User is allowed to collect WiFi device one day before departure at our service centres or to collect at the airport on the departure date.
B. When the user returns to Hong Kong, the user shall, in accordance with the methods and within the time limit on the application form return the Company internet device to the Company at the Companies designated office. If the User failed to return the communications equipment at the proposed date as originally specified in the contract then the User would be liable and charged for fees equivalent to a full day of rent for each day of delay.
C. Additional administration fee HKD250 will be charged if pocket WiFi device is returned to UROAMING of other cities or regions
5. Rental period
The minimum rental period is 3 days. The rental fee is calculated from the date of departure to the date of return.
6. Internet Data Service Restrictions
A. WIFI internet data service may, in accordance with the company to provide internet data services within the country or region.
B. Use of Wireless Internet data services cannot, do not allow the conduct of online game, live streaming and voice calls (except VoIP voice calls over WiFi network). If the User uses communications equipment provided by the Company to make Voice Call and incur any fees, the user is required to bear all call costs, responsibility and all administrative fines compensation to the Company.
C. Restricted by Fair Usage Policy for telecommunications service providers in different countries. When the fair usage is reached the connection speed will be slowed down by local carrier. Company shall not refund any rental fee in the event of connection issues resulting from excessive data usage. Examples of excessive usage may include prolonged video streaming, multiple users connecting and downloading large files over an extended period. Uroaming shall not refund any rental fee in the event of connection issues resulting from excessive data usage.
7. Ownership of equipment
By using this service, you agree and acknowledge you are renting Equipment for travel purposes only, and that you will acquire no rights in the Equipment. You agree that the company will retain all ownership of the Equipment, including but not limited to user guides and accessories.
A. Smartphone and other communications equipment often access internet using data service which could incur roaming charges with your network. Before using the company wireless device, be sure to turn off (stop) your use of the mobile phone roaming (Data Roaming) and use the phone WI-FI capabilities to connect the Internet equipment for data communication. Whether the User well-intentioned or malicious, where roaming capabilities is not turn off so that your equipment is directly
connected to the 3G network, your use of the internet data will be charged roaming charges overseas. Please note that in this circumstance, the Company takes no
responsibility for the fees incurred.
B. In case of Equipment failure, and the User fails to notify the Company during the service period, then the Company will takes no responsibility and the user would still be obliged to pay the rental fee. And the Company takes no responsibility to make compensation for the User.
C. The service performance will be affected by tunnels, subways, rural areas or distant islands. The Company will takes no responsibility and the user would still be obliged to pay the rental fee.
D. If the user suffer an accident or damage due to the use of communication equipment then whatever the reason, the Company shall not be responsible to the User.
E. The Company will not be responsible for the failure to access the internet using the company device, as a result of the user’s smartphone error and/or settings which failed to provide Internet services.
F. The company takes no responsibility if the user through inappropriate, careless use or misplaced the Internet devices leading to short-circuit or fire, which causes any casualties and losses to the user as a result, the Company advises the user to pay attention and use the device with care.
9. Company Equipment Management, Loss, Damages and Theft
A. User shall comply with the appropriate usage of equipment’s as suggested by the Company, take responsibility and treat the rented equipment as if it’s their own and
in their best effort to take care and return the Companies equipment in a state which shouldn’t be worse then prior to the Users rental.
B.In case of internet equipment being lost, damaged or in circumstances of theft, the user should immediately notify the Company. In addition, in the event of any of the above, illegal use of the internet and communication cost, the User would be
liable to paid for any damages incurred to the Company.
C. In case of equipment loss, damage or theft, the User shall be liable to pay compensation to the company based on the following:
Compensation Amount (HKD)
-Fullset including pocket WiFi,Battery,Adaptor and others HKD800
-Pocket WiFi HKD500
-Card Replacement Fee HKD200
-External Battery HKD100
-USB Cable HKD20
-Late Return Fee Original daily rental fee per day
The above fines are subject to change at any time with prior notice given to the user. The company has the rights to deduct the compensation from the deposit in cases but not limited to cases of equipment loss, damage, theft and late return.
We reserve the right to discontinue our rental services or terminate and/or amend this Rental Agreement at any time at our sole discretion. Expiration or termination of this Rental Agreement will not relieve you of any payment obligations hereunder.
A. The User shall not be installed in the Internet devices other mechanical or accessories, and shall not engage in transformation, decomposition, damage, change the setting, or other changes to the Company equipment which would result in the malfunctioning of the equipment.
B. The User shall not engage in communications equipment sublease, transfer and pledge in the third person which results in the damage against the Companies ownership.
C. The User shall not use the company's Internet device for any irregularities or illegal acts.
12. Contact Us
If you have any queries or problems, please feel free to contact us via (852) 2588 5888 (Monday-Sunday 07:00-23:00) or 24 Hours Chinese Customer Service at +86 4006-5050-11 or Wechat ID: U-roaming (Chinese)
These Terms and Conditions may be changed or amended by Uroaming (Hong Kong) at any time by notifying the Customer of such changes either by a note on the